At 9kelab, privacy is more than a document — it is our daily commitment. Every piece of information you share with us is protected by the latest encryption technology and managed with the utmost responsibility.
We do not merely comply with the law — we go further to ensure your personal data is genuinely secure and remains in your control.
All data transmitted between your device and 9kelab servers is protected with 256-bit SSL encryption. Sensitive information such as bank account numbers and card details is never stored in plain text on any of our servers.
9kelab does not sell, rent, or share members' personal data with any third party for commercial marketing purposes. Your data belongs to you — it is not a business commodity.
You have the right to access, correct, or request deletion of your personal data at any time. All such requests are handled by our support team within the timeframe set out in this policy.
9kelab member data is stored in data centres that meet international security standards. A multi-layered access control system ensures that only authorised personnel can access the data.
9kelab operates in compliance with Malaysia's Personal Data Protection Act (PDPA). All data collection and management processes are audited regularly to ensure full compliance with applicable legislation.
In the event of any security incident involving member data, 9kelab is committed to notifying affected members within the stipulated timeframe and taking immediate steps to contain the impact of the incident.
Welcome to the 9kelab Privacy Policy. This document transparently explains how we collect, use, store and protect your personal information when you use the 9kelab platform — whether through our official website, Android mobile app, iOS app or any of our other service channels.
We understand that trust is the foundation of our relationship with every member. That is why we take concrete, measurable steps to ensure your personal data is managed with the highest integrity. This Privacy Policy is written in plain language — no confusing legal jargon, just honest and straightforward explanations.
By registering or using the 9kelab platform, you agree to the data collection and usage practices described in this Privacy Policy. If you do not agree, please stop using the platform and contact us to close your account.
9kelab collects your personal information through several channels — directly when you register or interact with the platform, and automatically through technologies such as cookies when you browse our site. The following are the categories of data we collect:
| Data Category | Example Information | Collection Method |
|---|---|---|
| Identification Data | Full name, MyKad/passport number, date of birth | Registration / KYC |
| Contact Data | Email address, phone number, residential address | Registration / Profile Update |
| Financial Data | Bank name, account number (partial), transaction history | Deposit / Withdrawal |
| Technical Data | IP address, device type, web browser, operating system | Automatically during use |
| Activity Data | Game history, wagering, login, account activity | Automatically during use |
We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive information such as biometric data, political affiliations, or religious beliefs unless required by law.
Every piece of data we collect has a specific and legitimate purpose. 9kelab uses your personal information for the following:
9kelab does not use your data for third-party advertising or commercial profiling without your explicit consent. You may opt out of marketing communications at any time through your account settings.
9kelab does not sell your personal data to any party. However, there are limited situations where we need to share your information with certain parties:
All third parties who receive your data are bound by strict data protection agreements and are only permitted to use that data for the stated purposes.
We continually invest in security infrastructure to ensure your data remains protected at all times. The security measures we employ include:
While no system can be guaranteed 100% secure, 9kelab applies industry best practices and continuously updates our security protocols to address increasingly sophisticated cyber threats.
The 9kelab platform uses cookies and similar tracking technologies to enhance the user experience and enable certain features to function smoothly. Below are the types of cookies we use:
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of the 9kelab platform.
As a 9kelab member, you have clear and enforceable rights regarding your personal data. We respect and facilitate the exercise of these rights:
To exercise any of these rights, please contact the 9kelab support team via Live Chat or our official email. Requests will be processed within 30 business days.
9kelab retains your personal data for as long as your account is active or as long as necessary to provide services to you. After an account is closed, certain data may still be retained for a defined period for the following reasons:
Once the retention period ends, your data will be securely deleted or anonymised so it can no longer be linked to your identity.
9kelab reserves the right to update or amend this Privacy Policy from time to time in response to changes in legislation, technology, or our business operations. When significant changes occur:
We encourage you to review this Privacy Policy page periodically to stay informed about how we protect your information.
If you have any questions, concerns or requests regarding this Privacy Policy or the management of your personal data, our team is ready to assist through the following channels:
With industry-grade data protection and a transparent privacy policy, you can play on 9kelab with full confidence. Register now and experience the difference.